filber is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, who we share it with, and what rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
All data handling at filber complies with the Data Privacy Act of 2012 (Republic Act 10173) and the implementing rules issued by the National Privacy Commission of the Philippines.
filber does not sell, rent, or trade your personal information to any third party for their own marketing or commercial use. Your data is used only for the purposes described in this Policy.
You have the right to access, correct, delete, and object to the processing of your personal data. filber provides clear channels for exercising all rights granted under RA 10173.
filber ("filber," "we," "us," or "our") operates the online casino and sports betting platform accessible at filber.one (the "Platform"), which is directed at players in the Philippine market. We understand that Filipino players entrust us with personal information when they register an Account, verify their identity, make deposits, and interact with our games and support channels — and we take that trust seriously.
This Privacy Policy describes how filber collects, processes, stores, uses, and protects personal data provided by or relating to users of the Platform ("you," "your," "Player"). It applies to all personal data collected through the filber website, mobile-optimized interface, live chat support, and any associated communication channels.
By registering a filber Account or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the filber Platform.
This Policy is to be read together with filber's Terms and Conditions. In the event of a conflict between this Policy and the Terms and Conditions on a privacy matter, this Privacy Policy shall prevail.
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, filber is the Personal Information Controller (PIC) in respect of personal data collected through the Platform.
As Personal Information Controller, filber determines the purposes for which and the manner in which personal data is processed. filber has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. Contact details for the DPO are provided in Section 15 of this Policy.
Market: Philippines — Manila Operations · Contact: support filber.one · Regulatory Framework: Republic Act No. 10173 (Data Privacy Act of 2012)
filber collects only the personal data that is necessary for the purposes described in this Policy, in accordance with the principle of proportionality under RA 10173. The categories of personal data we collect include:
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number and type, selfie photograph | KYC verification, age verification, fraud prevention |
| Contact Data | Philippine mobile number, email address | Account registration, OTP delivery, support communications |
| Financial Data | GCash number, bank account name and number (BPI, BDO, Metrobank), transaction amounts and dates | Payment processing, withdrawal verification, AML compliance |
| Account Data | Username, password hash, account creation date, login history, session logs | Account management, security, fraud detection |
| Gaming Data | Game history, bet amounts, win/loss records, bonus usage, responsible gaming settings | Game service delivery, regulatory compliance, responsible gaming monitoring |
| Technical Data | IP address, device type and operating system, browser type, geolocation (country/city level) | Platform security, fraud prevention, jurisdiction verification |
| Communications Data | Live chat transcripts, support ticket content, feedback submissions | Customer support, quality assurance, dispute resolution |
filber does not knowingly collect sensitive personal information — such as biometric data, health records, or genetic information — beyond what is strictly required for identity verification purposes (i.e., a government-issued photo ID and selfie for KYC). Where sensitive personal information is collected, we apply the heightened protections required under Section 13 of RA 10173.
filber collects personal data through the following channels and methods:
filber processes your personal data for the following specific, legitimate purposes:
filber does not engage in automated decision-making or profiling that produces significant legal effects on players, beyond the fraud detection and responsible gaming monitoring functions described above, which are subject to human review upon request.
Under the Data Privacy Act of 2012 (RA 10173), filber processes your personal data on the following legal bases:
Where filber relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Consent withdrawal requests may be submitted through live chat or by emailing support filber.one.
filber does not sell, rent, or trade your personal data to any third party for their own commercial use. filber shares personal data only in the following circumstances and only to the extent necessary for the purpose described:
All third parties with whom filber shares personal data are required, by contract or applicable law, to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection regulations including RA 10173 to the extent applicable.
filber uses cookies and similar tracking technologies to operate the Platform, maintain your login session, detect fraud, and analyze Platform usage. The following categories of cookies are used:
You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to or using the filber Platform. Note that filber does not use third-party advertising cookies or share tracking data with advertising networks.
filber implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. Specific measures include:
While filber implements industry-standard security measures, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. filber strongly recommends enabling two-factor authentication (2FA) on your Account.
filber retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of Account plus 5 years following closure | AML compliance, regulatory obligation |
| KYC Documents | Duration of Account plus 5 years following closure | AML / AMLC regulatory requirement |
| Financial Transaction Records | 10 years from transaction date | AML / AMLC regulatory requirement |
| Gaming History | Duration of Account plus 2 years | Dispute resolution, regulatory compliance |
| Support Communications | 3 years from last communication | Dispute resolution, quality assurance |
| Technical / Log Data | 90 days (rolling) | Security monitoring, fraud detection |
| Marketing Preferences | Until consent is withdrawn, then deleted within 30 days | Consent-based processing |
After the applicable retention period expires, personal data will be securely deleted or irreversibly anonymized in accordance with filber's data disposal procedures.
The Data Privacy Act of 2012 grants Filipino data subjects specific rights in relation to their personal data. filber is committed to honoring these rights. Your rights include:
You may request a copy of the personal data filber holds about you, including information on how it is being processed.
You may request correction of inaccurate or incomplete personal data held by filber. Some corrections require re-verification of your identity.
You may request deletion of your personal data where it is no longer necessary, subject to filber's legal retention obligations under AML and tax regulations.
You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests.
You may request your personal data in a structured, commonly used, machine-readable format for transfer to another service, where technically feasible.
If you believe filber has violated your data rights, you may file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
To exercise any of these rights, contact the filber Data Protection Officer through our live chat support channel or by emailing support filber.one. filber will respond to data subject requests within fifteen (15) business days of receipt and verification of your identity. Where a request is complex or numerous, filber may extend this period by a further thirty (30) days, with notification of the extension provided within the initial fifteen-day window.
The filber Platform is strictly intended for adults aged 21 years and above. filber does not knowingly collect personal data from any person under the age of 21. In the Philippine market context, the minimum age for casino-style online gambling is 21 years.
If filber discovers or is notified that personal data has been collected from a person under 21, filber will immediately suspend that Account, void any associated balances derived from gameplay, return any deposited funds to the payment source, and permanently delete the minor's personal data from all filber systems as promptly as technically possible.
If you are a parent or guardian and believe a minor has registered a filber Account, please contact our support team immediately through live chat. We will take prompt action to investigate and resolve the matter in accordance with this Policy and our legal obligations.
The filber Platform may incorporate or reference third-party services — such as game content providers, payment processors, and identity verification platforms — each of which operates under its own privacy policy. filber is not responsible for the privacy practices of third-party providers beyond the data sharing constraints described in Section 7 of this Policy.
filber does not embed third-party advertising networks, social media trackers, or cross-site tracking technologies in the Platform. Analytics data collected through the Platform is used exclusively for internal platform improvement purposes and is not shared with third-party advertising platforms.
Where filber engages third-party service providers as Personal Information Processors (PIPs) under RA 10173, filber enters into Data Processing Agreements (DPAs) with those providers that require compliance with applicable Philippine data protection law and filber's security standards.
filber may update this Privacy Policy from time to time to reflect changes in our data practices, new legal obligations, or improvements to our Platform. When we make material changes to this Policy — particularly changes that affect your rights or the types of data we collect — we will notify you via your registered email address or through a prominent in-Platform notification at least fourteen (14) days before the changes take effect.
Non-material changes — such as formatting corrections, clarifications, or contact detail updates — may be made without prior notice and will take effect immediately upon publication. The "Effective Date" at the top of this page reflects the date the current version entered into force.
We encourage you to review this Privacy Policy periodically. Continued use of the filber Platform after notification of a material change constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should close your Account and cease using the Platform before the changes take effect.
If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a data privacy concern, please contact filber's Data Protection Officer through the following channels:
filber's DPO will acknowledge your inquiry within three (3) business days and provide a substantive response within the timeframes specified in Section 11 of this Policy.
If you are not satisfied with filber's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information on filing a complaint with the NPC, visit the Commission's official website.
This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions. filber is operated for the Philippine online gaming market. This Policy is governed by and construed in accordance with the laws of the Philippines, in particular Republic Act No. 10173.
filber's data privacy approach goes beyond checking legal boxes — it's built around genuine respect for every Filipino player's personal information.
Every connection to the filber Platform is protected by TLS encryption. Your login credentials, financial data, and KYC documents are never transmitted in plain text over the internet.
filber stores your password only as an irreversible cryptographic hash. No filber employee can view or recover your password in plain text — not even the technical team.
Two-factor authentication is available on every filber Account. When enabled, logging in from a new device requires an OTP sent to your registered Philippine mobile number.
All filber data practices are aligned with the Data Privacy Act of 2012 and the implementing rules issued by the National Privacy Commission of the Philippines.
filber does not share, sell, or trade your personal data with advertising networks or data brokers. Your information stays within filber's defined processing ecosystem.
filber conducts periodic internal security reviews and system audits to identify and remediate vulnerabilities that could put player data at risk.
Your data is protected under Philippine law and filber's security standards. Register today and experience a platform built for Filipino players — with fast GCash payouts, 500+ games, and 24/7 support.
21+ only · Philippines market · Data protected under RA 10173